Subscriber Agreement

Please read this carefully before you subscribe, to make sure you understand this service.  By subscribing, you indicate that you have read and accepted these terms.

1.  Your Responsibilities

Your Password: As a subscriber, you are responsible for keeping your password secret.  Change your password immediately and notify support any time you think anyone else might have learned your password.  If you do not memorize your password, make sure it is written in a safe place.  Be sure to use a password that cannot be guessed, such as your birth date or pet's name, or any word found in a dictionary.

Your Information: You are responsible for keeping the personal information in your subscription (such as email address, mailing address, and phone) accurate and current.  You are also responsible for managing some of the other information in your account.  When you delete assignments and students, those records are erased, and sometimes cannot be retrieved.

2.  Support

ToneSavvy is not a business with a large staff.   Because of this limitation:

(i) Requests for support are normally answered via email within a few hours, but may take as long as 2 days.
(ii) Direct telephone support is not available (though we'll call you when it makes sense sort out a problem, and voicemail with callback is available for billing questions).
(iii) Commonly-asked questions are often answered in the "questions" column available on many pages — just click any of the listed questions to see the response.

3.  Disclaimer of Warranties

Your use of the service is at your sole risk. The service is provided on an "as is" and "as available" basis. ToneSavvy expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

ToneSavvy makes no warranty that
(i) the service will meet your requirements,
(ii) the service will be uninterrupted, timely, secure, or error-free,
(iii) the results that may be obtained from the use of the service will be accurate or reliable,
(iv) the quality of any services, information, or other material purchased or obtained by you through the service will meet your expectations, and
(v) any errors in the software will be corrected.

Any material downloaded or otherwise obtained through the use of the service is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

4.  Normal Termination of Your Account

Your subscription will end automatically when you reach the end of your paid months.  If you wish to end the subscription before that time, you may request a refund of the cost of any unused months that you have paid for.  Refunds are not available for any forced termination due to abuse (see below).  At the end of your subscription, your account information, including student lists, assignment details, and scores, will be available in electronic form (there may be a fee for this service).

5.  Forced Termination of Your Account

Your subscription may be terminated at any time, with or without warning, if ToneSavvy determines that you are abusing the service, including but not limited to:
(i) reselling the service in any way to a third party (students' fees are acceptable)
(ii) misusing the service, including posting advertisements in message boards or
in contact forms, or accessing the site using automated tools that may put an undue burden on the server
(iii) attempting to "crack" the service, including attempts to gain access to portions of the site or server that are not normally accessible to you, or attempts to damage or overtax the service.